Terms And Conditions
Below you will find the general terms and conditions (as of 26/03/2025) for purchases on www.houseofchristine.com. We recommend that you read them before purchasing from us. If you have any questions, you can contact us at any time by email, phone or WhatsApp.
PLEASE NOTE: This language version is for information purposes only. Only the terms accessed at https://www.houseofchristine.de/kauf-und-lieferbedingungen are binding.
§1 Scope of application and provider
These general terms and conditions apply to all orders that you place as a consumer (§13 BGB) via the online shop www.houseofchristine.com, operated by:
ellen wille THE HAIR-COMPANY GmbH
Lauenburger Str. 3-5
65824 Schwalbach
Germany
Managing Director: Ralf Billharz
§ 2 Conclusion of contract
§ 2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking on the ‘Buy now’ button, you place a binding order for the goods contained in the shopping basket. Our products are only sold for private use in normal household quantities. The confirmation of receipt of your order is sent together with the acceptance of the order immediately after sending by automated e-mail and does not yet constitute acceptance of the contract. We can accept your order by sending an order confirmation or by delivering the goods within five days. You have the option of concluding the purchase contract in German or English.
§ 2.2 If our order confirmation contains typographical or printing errors or if our pricing is based on technical transmission errors, we are entitled to contest the order, whereby we must prove our error to you. Payments already made will be refunded immediately.
§ 3 Prices
The prices stated on the product pages include statutory VAT and other price components and do not include postage.
§ 4 Shipping costs
§ 4.1 Within Germany:
We charge a flat rate of €8.00 per order for shipping within Germany as a standard postal parcel. From an order value of €100.00 we deliver free of charge within Germany.
§ 4.2 Abroad - EU:
For delivery outside Germany within the European Union as a standard postal parcel, we charge different shipping costs from € 11.00 per order depending on the shipping region. From an order value of €100.00, we deliver free of charge outside Germany within the European Union.
§ 4.3 Abroad - not EU:
For delivery outside Germany and outside the European Union as a standard postal parcel, we charge different shipping costs from €19.00 per order depending on the shipping region. Depending on the country, additional customs duties, taxes or fees may apply.
§ 5 Terms of delivery and reservation of self-delivery
§ 5.1 Delivery time conditions:
For orders placed from Monday to Friday before 13:00, dispatch (handover to the parcel service provider) usually takes place on the same day. For orders placed after 13:00, as well as on public holidays in Germany (Hesse) and at weekends, dispatch (handover to parcel service provider) takes place on the following working day.
§ 5.2 Unless otherwise stated in the offer, the delivery time is 2-3 days for a shipment as a standard postal parcel within Germany. The delivery times for deliveries abroad may vary.
§ 5.3 If not all products ordered are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.
§ 5.4 Should the delivery of the goods fail through your fault despite three delivery attempts, we may withdraw from the contract. Any payments made will be refunded to you immediately.
§ 5.5 If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or if you do not wish to receive a comparable product, we will reimburse you immediately for any payments already made.
§ 6 Terms of payment
§ 6.1 We deliver against prepayment, PayPal and credit card payment plus the current shipping costs listed in these terms and conditions.
§ 6.2 If you select the payment method prepayment, you will automatically receive the bank details required for the transfer by e-mail in the order confirmation after completion of the order. The invoice amount less 3% discount is to be transferred to our account within 8 days. If payment is made by credit card or PayPal, the amount will be debited after receipt and processing of the order.
§ 7 Retention of title
(1) In the case of consumers, we reserve title to the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve title to the purchased item until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.
(2) If the customer is in arrears with any payment obligations towards us, all existing claims shall become due immediately.
§ 8 Right of cancellation
§ 8.1 Consumers have a 30-day right of cancellation.
§ 8.2 Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
§ 8.3 The right of cancellation does not apply to the delivery of products that are not suitable for return for reasons of health protection or hygiene and whose seal or labelling has been removed after delivery.
§ 9 Agreement on the bearing of costs
If you exercise your right of cancellation, we shall bear the regular costs of the return shipment for end consumers with a delivery address within the EU, Switzerland or the United Kingdom.
§ 10 Defects in the goods
§ 10.1 If the goods delivered to you are faulty, we will take immediate and service-orientated remedial action.
§ 10.2 Please contact our customer service or send us the defective goods carefully packaged, stating the defects.
§ 10.3 The original invoice must be presented in order to assert your claims.
§ 10.4 Please keep your confirmation of dispatch to us (proof of posting) in a safe place until we have confirmed receipt of the return.
Limited liability for the use of hypertext connections/links
All other sites of other providers linked to the ellen wille THE HAIR-COMPANY GmbH websites are not checked by ellen wille THE HAIR-COMPANY GmbH. Liability for their content is therefore excluded. The terms of use of the respective provider apply to these sites of other providers. The use of these websites, even if links from the ellen wille THE HAIR-COMPANY GmbH websites refer to these websites, is always at the user's own risk.
Use of the transmitted content and information
All information and content transmitted by the ellen wille THE HAIR-COMPANY GmbH websites is neither confidential nor protected by law. The information and content sent to ellen wille THE HAIR-COMPANY GmbH may be collected, utilized and disseminated by ellen wille THE HAIR-COMPANY GmbH. However, this does not apply if this violates any statutory provisions.
The sending of unlawful, defamatory, pornographic, obscene or other material or content that is punishable under German law is prohibited.
Copyright provisions
The use and copying of images published on the ellen wille THE HAIR-COMPANY GmbH websites requires the written consent of ellen wille THE HAIR-COMPANY GmbH.
ellen wille THE HAIR-COMPANY GmbH
Lauenburger Str. 3-5
65824 Schwalbach
Germany
telephone: +49 6196 88152-0
telefax: +49 6196 88152-222
email: info@ellen-wille.de